Returns & Exchanges
At MindLax, we are committed to your rest and recovery; if you are not completely satisfied with your sleep experience, you can return your products within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Visit our online returns portal or contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Package Your Item
Securely place the item in its original packaging, ensuring all accessories, manuals, and power cables are included to qualify for a full refund.
Ship to MindLax
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Quality Inspection & Refund
Once our warehouse receives and inspects your return, we will process your refund back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing